Coronavirus-Related Shipping Delays and Complications

Fulfillment

Our warehouse is still operational, and every precaution is being taken to ensure the health of our employees. We are still fulfilling orders on 3-5 days basis but things are moving slower than they would be in normal circumstances. Our standard monthly fulfillment timelines have been delayed by up to 10 business days. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. 

Shipping Timelines for US Orders 

At this time USPS is operating with an expected delay of 3-5 days over typical delivery times. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages. Additional custom clearance is also very slowly these time therefore, please be patient in waiting for packages. 

Shipping Timelines for International Orders

DHL is experiencing a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow up to 10 days after fulfillment for tracking information for international packages to display properly. 

China and Hong Kong

Due to the Coronavirus, DHL has halted all shipments into China and Hong Kong. This means any orders that have shipped and are not yet delivered will remain in transit (or returned to sender) until DHL resumes service. It also means any unfulfilled orders will be held until further notice. 

For unshipped orders, stock has been allocated for your orders, and they’ll ship once they’re able to. This also goes for any future order that you place with us: it will go through, but will be held until further notice. Shipped orders that have been returned to sender are being held at our warehouse. We will attempt to reship them after shipping resumes. 

Unfortunately, we do not know how long it will take before shipping resumes. You can read more about these delays on DHL’s site, available here.  

LOCATION *ESTIMATED SHIPPING TIME
United States 2-4 Weeks (extending up to 10 business days for Custom Clearance delays for products shipped from the Factory)
Canada, Europe 3-5 Weeks (extending up to 10 business days for Custom  Clearance delays)
Mexico, Brazil, Africa 1-3 months
Australia, New Zealand, Chile, and others 3-8 Weeks (extending up to 10 business days for Custom Clearance delays)

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